Please read carefully before finalizing your order. By placing an order or making a purchase at Palette Box, you agree to our terms and conditions of sale stated below.

1. Payment: 1.1. Upon confirmation of any order, full payment shall be collected. 1.2. The ownership of a Product shall only pass to you upon our receipt of the Price of the Product (which shall include the 9% GST thereon) as stated in the Invoice. 1.3. In the event that a Product is undercharged by us for any reason whatsoever, we shall have the right to: 1.3.1. Request from you the difference between the actual price of that Product (which shall include the 9% GST thereon) and the Price of the Product; and 1.3.2. Issue you an additional invoice for the said difference or to revise/amend the Invoice to take into account the said difference.
2. Delivery: 2.1. All delivery dates given by us (whether stated in the Invoice or otherwise) are approximate only. We shall not be responsible and shall not accept any liability for not being able to deliver a Product within the specified time resulting from any unforeseeable circumstances and/or shipment/delivery delays from our suppliers. 2.1.1. All mattress (preordered/customized) lead time are 4-8 weeks unless stated otherwise. 2.1.2. We reserve the right to change any delivery date/time should there be any unforeseen circumstances. 2.2. All deliveries and/or rescheduled deliveries for all purchases are chargeable unless stated otherwise (Retail, events, online). 2.2.1. Reschedule or Delivery charges per trip: $60 (with installation). 2.2.2. You will bear a rescheduled delivery charge of equal amount incurred should you, due to any circumstances, not be present to receive the goods at the provided delivery address on the scheduled delivery time. 2.2.3. For delivery arrangements, you will need to arrange with us 2 weeks in advance. There will be a surcharge of additional $80 on top of prevailing delivery charges for any urgent delivery. 2.2.4. For any furniture items purchased, it is your duty to ensure the item can be delivered to you via elevator/staircase. 2.2.5. Delivery via staircase charges for any furniture item (box/carton/assembled/unassembled): $10 per item per floor. 2.3. Our delivery guys deliver during Monday to Sunday 10 am till 10 pm, depending on schedule. 2.4. You are to ensure correct delivery address to be provided to us in advance. Failed delivery due to wrong delivery address and/or any last-minute changes to deliver to another address is chargeable according to prevailing delivery fees. 2.5. Balance payments have to be paid in full upon delivery. Palette Box reserves the right to charge 1.5% late payment interest per month on unpaid balance payment. Ownership and legal title of any items supplied shall remain vested with us until full payment has been made (as defined with clause 1.2 above). 2.6. All installation/assembly for all purchases are chargeable unless stated otherwise (Retail, events, online). 2.7. All delivery and/or installation charges will not form part of your purchased items price and are non-refundable under any circumstances.

3. 3.1. Except as otherwise expressly provided herein, we shall not accept the return or exchange of a Product which has been delivered or collected after 7 days unless it is with our prior consent and agreement. Only a return or exchange authorized by us will be accepted, and our acceptance of any return or exchange of a Product (as defined in clause 3.2 below) shall be subject to such terms and conditions as we may prescribe at our sole and absolute discretion. 3.2. Items should be unused, undamaged, in a resalable condition, and with its original packaging fully intact. 3.3. All customized items, made-to-order items, floor models, and sale items purchased at baby fairs, retail events, or online cannot be canceled, exchanged, or returned. 3.4. Any refund will be returned in full of the amount you have paid after deducting the delivery costs (as defined in clause 2.7 and clause 3.4.2). 3.4.1. The cost of return transportation is at your own expense. 3.4.2. Free delivery and/or installation is given in good faith and does not apply to the Return/Refund/Exchange policy. You can return, refund, or exchange products but not services rendered.
   3.4.3. Palette Box will process the refund at the earliest possible and reserves the right to change the mode of refund.

   3.5. Palette Box has the full discretion to assess if the product condition is deemable for return or exchange. 3.6. We do not accept returns of bed sheets, pillows, bolsters, mattress protector, bolster protector, pillow protector etc. that have been removed from their original packaging, used, stained, torn, washed or with traces of fragrance or odors.
4. Warranty: 4.1. This warranty is non-transferable. Transference of the entitlement to the products from the original recipients to any other third parties will automatically void the Warranty. 4.2. This Warranty is for the structure of the product, damage to frames caused by warp and breakage, split and crack on the frame, panel or the slats. 4.3. Warranty does not cover:
• Any defects caused by an accident, misuse, abuse, improper use, lack of reasonable care, unauthorized modification, loss parts, tampering or attempted repair by a person or not authorized by the distributor.
• Any product that has not been operated or maintained in accordance with the manufacturer's operating instructions provided with the product.
• Any accidental damages, spills, damages caused by everyday use (such as water damage, scratches, cosmetic defects including but not limited to paint discoloration, scar marks, paint cracks, non-linear stitching and unevenness of the wooden grain surface).
• Any damage resulting from the instructions not being followed.
• Any product that has been used for purposes other than domestic use.
• Castors and teething rails (for cots).
5. Liability: 5.1. Palette Box shall not be liable for any injury, loss or damage whatsoever that may occur through the misuse, alteration or faulty assembly of any of its products. 5.2. Our said warranty shall only apply to a Product that is used in the manner it was intended for. Where a Product is not used for its intended purpose, our said warranty for the Product will be voided and we will not accept any liability for any damages to the Product.
   5.3. Palette Box warrants you that any Products from us are of satisfactory quality or better at competitive pricing.
   5.4. All customer claims and disputes are strictly limited to, and shall not exceed, the price of the purchased items in question.
   5.5. Unless otherwise stated, all products warranty will be covered by the respective brand supplier.
6. 6. Governing Law
7. 6.1. These Terms and Conditions shall be governed by and construed in all respects in accordance with the law of Singapore. Any aspects that are not covered by these Terms and Conditions are subject to the law of Singapore.

For Manis-h & Huxie Furniture

1. Payment:

1.1. Upon confirmation of any order, full payment shall be collected.
1.2. The ownership of a Product shall only pass to you upon our receipt of the Price of the Product (which shall include the GST thereon) as stated in the Invoice.
1.3. In the event that a Product is undercharged by us for any reason whatsoever, we shall have the right to:
   1.3.1. Request from you the difference between the actual price of that Product (which shall include the GST thereon) and the Price of the Product; and
   1.3.2. Issue you an additional invoice for the said difference or to revise/amend the Invoice to take into account the said difference.
1.4. Manis-H reserves the right to cancel any promotion without prior notice. No extension of promotion will be entertained. We do not price match for expired promotions.
1.5. All prices stated on the website and in this context are in Singapore dollars.
1.6. All prices stated on the website and in this context are inclusive of the 8% Goods & Services Tax (GST).
1.7. Prices do not include delivery, assembly or installation charges. Such fees will be charged separately unless otherwise stated.

2. Delivery:

2.1. All delivery dates given by us (whether stated in the Invoice or otherwise) are approximate only. We shall not be responsible and shall not accept any liability for not being able to deliver a Product within the specified time resulting from any unforeseeable circumstances and/or shipment/delivery delays from our suppliers.
   2.1.1. All kids furniture lead time are 12-16 weeks unless stated otherwise.
   2.1.2. All mattress (pre-ordered/customized) lead time are 4-8 weeks unless stated otherwise.
   2.1.3. We reserve the right to change any delivery date/time should there be any unforeseen circumstances.
2.2. All deliveries and/or rescheduled deliveries for all purchases are chargeable unless stated otherwise (Retail, events, online).
   2.2.1. Delivery charges per bed/trip: $200 per bed (with installation)
   2.2.2. You will bear a reschedule delivery charge of equal amount incurred should you, due to any circumstances, not be present to receive the goods at the provided delivery address on the scheduled delivery time.
   2.2.3. For delivery arrangements, you will need to arrange with us 1 week in advance. There will be a surcharge of additional $80 on top of prevailing delivery charges for any urgent delivery.
   2.2.4. For any furniture items purchased, it is your duty to ensure the item can be delivered to you via elevator/staircase.
   2.2.5. Delivery via staircase charges for any furniture item (box/carton/assembled/disassemble): $15 per item per floor.
2.3. Our delivery service operates from Monday to Friday, 10am to 6pm. We may deliver at other times where it is mutually convenient; however, we are not obligated to.
2.4. You are responsible for providing the correct delivery address in advance. Failed delivery due to an incorrect address and/or any last-minute changes to another address are chargeable according to prevailing delivery fees.
2.5. All installation/assembly for all purchases are chargeable unless stated otherwise (Retail, events, online).
2.6. All delivery and/or installation charges will not form part of your purchased item’s price and are non-refundable under any circumstances.
2.7. Appointments need to be made at least 3 days in advance for any exchange (clause 5.5) or self-collection.

3. Return/Refund/Exchange:

3.1. Except as otherwise expressly provided herein, we shall not accept the return or exchange of a Product which has been delivered or collected after 7 days unless it is with our prior consent and agreement. Only a return or exchange authorized by us will be accepted, and our acceptance of any return or exchange of a Product (as defined with clause 3.2 below) will be subject to such terms and conditions as we may prescribe at our sole and absolute discretion.
3.2. Items should be unused, untampered, in resalable condition, and with their original packaging fully intact.
3.3. All customized items, made-to-order items, floor models, and sale item orders from retail, events, fairs, or online cannot be cancelled after 7 days from the date of purchase.
3.4. Any refund will be returned in full for the amount you have paid after deducting the delivery costs (as defined in clause 3.4.2).
   3.4.1. The cost of return transportation is at your own expense.
   3.4.2. Free delivery and/or installation is given with good faith and does not apply within Return/Refund/Exchange policy. You can return, refund, or exchange products but not services rendered.
   3.4.3. Manis-H Singapore will process the refund at the earliest possible and reserves the right to change the mode of refund.
3.5. Manis-H Singapore has the full discretion to assess if the product condition is eligible for return or exchange.

4. Liability:

4.1. Manis-H Singapore shall not be liable for any injury, loss, or damage whatsoever that may occur through the misuse, alteration, or faulty assembly of any of its products.
4.2. Our warranty shall only apply to a Product that is used in the manner it was intended. Where a Product is not used for its intended purpose, our warranty for the Product will be voided, and we will not accept any liability for damages to the Product.
4.3. Manis-H Singapore warrants that any Products from us are of satisfactory quality or better at competitive pricing.
4.4. All customer claims and disputes are strictly limited to, and shall not exceed, the price of the purchased items in question.
4.5. Unless otherwise stated, all product warranties will be covered by the respective brand supplier.

5. Warranty

Effective from June 1st 2024, Palette Box is no longer the distributor of Manis-H. For servicing and warranty-related matters, please contact Manis-H directly at info@manis-h.com.

5.1. This warranty is non-transferable. Transference of the entitlement to the products from the original recipients to any other parties will automatically void the Warranty.
5.2. This Warranty is for the structure of the product, damage to frames caused by warp and breakage, split, and crack on the frame, panel, or slats.
5.3. The Warranty does not cover wear and tear, lost/misplaced screws, accidental or intentional physical damage (such as chipping, bending, scratching), damage resulting from daily use, general soiling, damage caused by impact/abuse/excessive force, cosmetic defects, including but not limited to paint discoloration, scar marks, paint cracks, nap-line stitching, and unevenness of the wood grain surface.
5.4. Reported defects will be subject to review, and Manis-H Singapore reserves the right to refuse any claims for items perceived to be defective.
5.5. To report a defective product or request for servicing/replacement/repairs, email Manis-H directly at info@manis-h.com with:
   5.5.1. Your sales order number
   5.5.2. Your contact information
   5.5.3. Photos of the defect/s and whole item
   5.5.4. Details of the defect/s claimed

6. Governing Law

6.1. These Terms and Conditions shall be governed by and construed in all respects in accordance with the law of Singapore. Any aspects that are not covered by these Terms and Conditions are subject to the law of Singapore.

We have the right to revise and amend these Terms and Conditions from time to time as we deem fit.